If these steps don't fix your problem, contact our Customer Support team. If the problem continues after you revoke and reinstall Dashlane, contact Customer Support. In this case, go back to Step 2 and make sure you've revoked access to the correct device. If we don't ask for a code or token, you've revoked the wrong device. If you revoked access correctly, we'll ask for a verification code or 2FA token when you log in. Log in to Dashlane on the device where you were having problems.Download and reinstall Dashlane on the device you revoked:ĭashlane extension | iOS or Safari app | Android app.Uninstall Dashlane for the device that you revoked.Step 3: Uninstall and then reinstall Dashlane on the device causing the problem If one of our agents sent you a link to this article, they probably said which device you need to revoke in their message. Make sure to remove every mention of the device you want to revoke. The device may appear multiple times in the list. Select X for the device you want to revoke. You need to log in on another device and revoke access for this device. Note: You can't revoke access for the device you're currently using. Select Settings and then Manage activity to see a list of devices authorized to access your Dashlane account. In the web app on the device where you checked your data, go to the My account menu. Important: If any data is missing, stop here and contact Customer Support.Ĭontact Customer Support Step 2: Revoke the device causing the problem To make sure all your data is backed up, check for the items you've saved most recently.If asked, enter a verification code sent by email or a 2-factor authentication (2FA) token from your authenticator app.On a device or browser other than the one where you’re having problems, open this web address:.Step 1: Check that your data is backed upīefore revoking a device, make sure your data is backed up on our servers. Admin-assisted recovery won't be turned off, but you'll need to authenticate the device again to use this feature.
You'll need to turn these back on again after reinstalling. Note: When you revoke access, certain settings turn off automatically, including Biometric unlock, local unlock, and Biometric recovery. After you revoke access, you can reinstall Dashlane on the device. Revoking access means removing the device's permission to use your Dashlane account.
When you're having problems logging in to Dashlane on a specific device, you can sometimes solve the problem by revoking access.
0 kommentar(er)
